"GSR has greatly decreased my stress with the ever changing codes and rules and enabled me to concentrate on patient care. If you ever need spur of the moment advice or assistance, GSR is there on the phone with you. Thank you for your competent and continual help in the crazy billing world!"
- Dr. Peter Hamalian, Miami, FL
Frequently Asked Questions
Q. What are the responsibilities of my staff?
A. Insurance verification, enter new patients and enter daily visits (if not a data entry client), copy EOBs and checks, post payments (if not a data entry client), and respond to requests for additional data if necessary.
Q. What would be the cost comparison between in & out of house?
A. Based on our analysis of 95 offices, the cost for in house billing and collections range between 5% and 6%, after factoring in HCFA forms, envelopes, stamps, phone calls and staff time. Our charge is 2-3% more, and is usually offset by increased collections.
Q. Do you appeal denied claims and individual CPT codes?
A. Absolutely! We may request additional info and documentation to support appeals.
Q. Do monthly fees include money collected from patients on cash, deductibles, copays, or co-insurance?
A. Unless you have also hired us to do your collections on patient responsibility, our fees are based solely on what you are paid on an EOB.
Q. How do you handle attorney cases?
A. We track attorneys on a regular basis. If you accept a reduction, our commission is based solely on what is paid. PBS is aware of all current PIP laws and submission requirements. We will ensure that all required information is submitted well within the time limit.
Q. Would I be able to obtain any references?
A. Absolutely! You can read a few of them online by visiting theTestimonials page.
Q. When can I start?
A. Within one month following conversion of software and training.
Q. Is PBS HIPAA compliant?
A. All electronic transmissions are secure and encrypted utilizing HIPPA approved encryption protocol. All medical records are kept in secure files and scanned information is stored on a secure password protected server. Our document scanning system utilizes a secure Intranet that is password protected and has a time out feature that will secure unattended computers. Our staff is thoroughly trained in HIPAA regulations.